Shipping

Do you offer free shipping?

Yes! We offer free shipping on all U.S. orders — no minimum required. Every order ships free, every time.

Do you ship internationally?

Yes! We ship to all countries worldwide. No matter where you are, we've got you covered.

How long does shipping take?

Orders are processed within 1–3 business days. U.S. delivery typically takes 5–10 business days after processing. International orders may take 10–21 business days depending on the destination.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?

We offer a 30-day return window. Items must be unused and in their original condition. Contact us at hello@nestypaws.store to initiate a return.

What if my item arrived damaged?

We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damage and we'll send a replacement or issue a full refund.

Products

Is the Steam Grooming Brush safe for all coat types?

Yes! The Steam Grooming Brush is designed to be gentle on all coat types — from short-haired cats to long-haired dogs. Always start with gentle strokes and follow the included instructions.

Is the Travel Water Cup leak-proof?

Absolutely. The Travel Water Cup is designed with a secure seal to prevent leaks, making it perfect for walks, hikes, and road trips.

Is the Reflective Commuter Harness adjustable?

Yes, the harness features adjustable straps to ensure a comfortable, secure fit for a wide range of breeds and sizes.

Is the Smart Teaser Ball safe for pets?

Yes. All our products are made from pet-safe, non-toxic materials. The Smart Teaser Ball is designed for safe, engaging play.

How do I care for the Plush Nest Mattress?

The Plush Nest Mattress cover is removable and machine washable. We recommend washing on a gentle cycle with cold water.

Still Have Questions?

We're happy to help! Reach out to us at hello@nestypaws.store and we'll get back to you as soon as possible.