Refund policy

At Paw Nest Shop, customer satisfaction is important to us. If you are not satisfied with your purchase, please contact us and we will do our best to assist you.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made products
Items damaged due to misuse

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos of the issue. We will review the claim and offer a replacement or refund if approved.

Refunds

Once your return request is approved, refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.